Terms & Conditions
The terms that apply when you use our website and place an order enquiry.
Last updated: 2026-10-21
Orders
Adding items to your bag and pressing checkout, or sending an item to us on WhatsApp, creates an order enquiry. An order is only confirmed once our team has agreed the details — including size, metal, stone, price and delivery — with you directly.
Products and pricing
Photographs are for illustration, and colours may vary slightly by screen. The metal shown in a photograph may differ from the metal you choose. Prices shown on the website are guides; availability and the final price are confirmed with you when your order is agreed.
Certification
Where a piece comes with a grading certificate, this is confirmed by our team for that specific piece when your order is agreed.
Intellectual property
The Zelanor Jewels name, logo, designs, text and images on this site belong to Zelanor Jewels and may not be copied or reused without permission.
Liability
We take care to keep the information on this site accurate, but we cannot guarantee it is always complete or error-free. To the extent permitted by law, we are not liable for losses arising from use of the site.
Changes
We may update these terms from time to time. The latest version will always be on this page.
Contact
Questions? Contact us.